Card Custody & Redemption Policy

Effective Date: September 25, 2026

This Card Custody & Redemption Policy explains how physical football cards associated with official QB Club Player NFTs are documented, stored, maintained, and, where applicable, redeemed.

This Policy supplements The QB Club Terms of Service, Tokenized Player Card Disclosure, Marketplace Policy, Marketplace Refund & Payment Dispute Policy, and other applicable QB Club policies.

A Player NFT and its associated physical-card collection are related parts of The QB Club experience, but they are not the same asset. The Player NFT exists on the Solana blockchain, while the physical cards remain in custody as described in this Policy.

For clarity, this Policy uses several distinct terms:

Redemption means an authorized process through which an eligible physical-card collection is released from QB Club custody to an eligible holder.

Suspension means a temporary restriction on certain QB Club-administered rights or benefits while an ownership, payment, fraud, security, or other issue is investigated.

Administrative Deactivation means a permanent decision by The QB Club to stop recognizing a blockchain NFT for specified QB Club-administered rights and benefits following extraordinary circumstances such as permanent nonpayment or verified fraud. Administrative Deactivation does not remove or alter the blockchain token itself.

1. Physical Cards Associated With Player NFTs

Each official QB Club Player NFT begins with at least one documented physical football card.

Additional physical cards may later become associated with the Player NFT through:

  • Vault Boosts;
  • Special promotions;
  • Collection additions; or
  • Other programs announced by The QB Club.

Associated cards are documented through The QB Club Registry.

Not every digital asset issued or distributed by The QB Club necessarily includes an associated physical card.

This Policy applies where The Registry or other official QB Club records identify a physical-card collection associated with the applicable Player NFT.

2. Custody of Physical Cards

Physical cards associated with Player NFTs are generally held in custody by The QB Club.

Cards may be:

  • Sleeved;
  • Placed in protective holders;
  • Cataloged and documented;
  • Stored in a secure location; and
  • Maintained together with records identifying the applicable Player NFT and serial number.

The QB Club may use a third-party storage or custody provider in the future.

The purpose of this custody structure is to allow the physical-card collection to remain intact while the Player NFT can be transferred electronically between owners.

Physical cards may contain factory or pack-originated imperfections, including print lines, surface scratches, dimples, roller marks, edge or corner wear, centering issues, miscuts, print defects, or other condition issues even when pulled directly from a sealed pack or box. A card being “pack-fresh” does not mean that it is mint, near-mint, or likely to receive any particular professional grade. Where The QB Club notices a material condition issue during a Vault Boost or later review, we may point it out during the livestream or in other contemporaneous documentation; however, the absence of a noted defect should not be interpreted as a guarantee that no defect exists.

3. Ownership and Title to Physical Cards

Unless and until an authorized physical-card redemption is completed, legal title to physical cards held in custody remains with The QB Club or its designated custodian.

Holding a Player NFT does not, by itself, transfer legal title to or immediate possession of the physical cards.

Instead, holding an active and recognized Player NFT provides the rights and benefits associated with that Player NFT under The QB Club’s policies.

Those rights and benefits may include:

  • Documentation of the associated physical-card collection;
  • Eligibility for applicable competitions;
  • Eligibility for rewards;
  • Vault Boost additions;
  • Potential future redemption rights; and
  • Other announced QB Club features.

The relationship between a Player NFT and its associated physical cards is further described in the Tokenized Player Card Disclosure.

4. The QB Club Registry

The QB Club Registry is the primary public record documenting the relationship between a Player NFT and its associated physical-card collection.

Registry information may include:

  • Player name;
  • QB Club serial number;
  • NFT mint address;
  • Original physical card;
  • Vault Boost additions;
  • Ownership or availability status;
  • Redemption status;
  • Administrative status; and
  • Other collectible information.

The QB Club may update Registry records when:

  • Cards are added;
  • Ownership changes;
  • A Marketplace transaction occurs;
  • A Player NFT is redeemed;
  • An NFT is temporarily suspended;
  • An NFT is administratively deactivated;
  • A documentation error is discovered; or
  • Another event affects the collectible’s status.

Blockchain ownership and The QB Club’s custody records serve different purposes.

The Solana blockchain establishes possession and transfer of the blockchain token. The QB Club’s Registry and internal records document physical-card custody and QB Club-administered rights and benefits associated with the Player NFT.

5. Redemption Is Not an On-Demand Feature

The QB Club does not currently offer routine, on-demand redemption of physical cards.

The program is designed so that physical-card collections can remain vaulted while Player NFTs continue to participate in The QB Club ecosystem.

It is The QB Club’s current intention to keep Player NFTs active and their associated physical-card collections together for as long as the applicable player remains relevant to ongoing QB Club activities.

Redemption may become available under circumstances such as:

  • A player retiring or otherwise no longer being active in professional football;
  • A special redemption event announced by The QB Club;
  • Discontinuation of a Player NFT program;
  • Discontinuation of a Player Club;
  • Discontinuation or winding down of The QB Club; or
  • Another circumstance specifically announced by The QB Club.

This section describes the current program design and does not guarantee that redemption will become available on any particular date or upon the occurrence of any particular event.

6. Redemption Windows

When redemption becomes available, The QB Club will publish the applicable rules before the redemption window opens.

Those rules may specify:

  • Eligible Player NFTs;
  • Redemption start and end dates;
  • Required account verification;
  • Required wallet verification;
  • Ownership requirements;
  • U.S. residency requirements;
  • Shipping requirements;
  • Shipping and handling costs;
  • Applicable taxes;
  • Required NFT transfer, retirement, or burn procedure;
  • Deadlines for completing redemption; and
  • Any other conditions reasonably necessary to administer the process.

A Player NFT does not become redeemable merely because its holder requests redemption outside an announced redemption period.

7. Redemption Process

If a redemption window is opened, the general process may include:

  1. The holder submits a redemption request through the method announced by The QB Club.
  2. The QB Club verifies the holder’s account, wallet, Player NFT ownership, and redemption eligibility.
  3. The holder transfers the Player NFT to a designated QB Club wallet or completes another specifically announced redemption action.
  4. The QB Club verifies that the required blockchain transaction has completed.
  5. The holder provides required shipping information and pays any applicable shipping, insurance, handling, or other disclosed charges.
  6. The associated physical-card collection is prepared for shipment.
  7. The physical-card collection is shipped to the eligible recipient.

The exact redemption procedure will be stated when redemption becomes available.

Members should never transfer or burn a Player NFT based on instructions received through an unsolicited message, direct message, social-media post, or unofficial link.

Official redemption instructions will be published through The QB Club’s official website or other verified QB Club channels.

8. Effect of Redemption

A completed redemption permanently ends the relationship between the redeemed Player NFT and the physical-card collection unless The QB Club expressly states otherwise.

Following redemption:

  • The physical cards are released from QB Club custody;
  • The Player NFT may become permanently ineligible for competitions;
  • Prize and reward eligibility may end;
  • Vault Boost additions may end;
  • The Registry may identify the Player NFT as redeemed;
  • Redemption rights associated with that physical-card collection end; and
  • Other QB Club-administered benefits associated with the Player NFT may terminate.

The applicable redemption instructions will state whether the NFT must be:

  • Transferred to The QB Club;
  • Burned;
  • Otherwise retired; or
  • Handled through another announced procedure.

Redemption is generally intended to be final.

For avoidance of doubt, Redemption is different from Administrative Deactivation.

Redemption is an authorized release of physical cards to an eligible holder.

Administrative Deactivation is an exceptional status applied when The QB Club stops recognizing an NFT for specified platform-administered rights because of circumstances such as permanent nonpayment or verified fraud.

9. Card Condition

Physical cards held by The QB Club are generally sourced from sealed card products or otherwise acquired for inclusion in the program.

Cards are handled and stored using reasonable protective measures.

Unless expressly stated otherwise:

  • Cards are not professionally graded;
  • The QB Club does not guarantee any particular grade;
  • The QB Club does not guarantee centering, corners, edges, surface condition, print quality, or other grading characteristics;
  • Manufacturing imperfections may exist;
  • Condition may change over time despite reasonable storage precautions; and
  • Any estimate of card value is not a guarantee of current or future market value.

Physical cards delivered through redemption are provided in their then-current condition.

Physical cards may contain factory or pack-originated imperfections, including print lines, surface scratches, dimples, roller marks, edge or corner wear, centering issues, miscuts, print defects, or other condition issues even when pulled directly from a sealed pack or box. A card being “pack-fresh” does not mean that it is mint, near-mint, or likely to receive any particular professional grade. Where The QB Club notices a material condition issue during a Vault Boost or later review, we may point it out during the livestream or in other contemporaneous documentation; however, the absence of a noted defect should not be interpreted as a guarantee that no defect exists.

10. Authenticity and Description

The QB Club will make reasonable efforts to accurately identify and document physical cards associated with Player NFTs.

Registry records, photographs, descriptions, card numbers, parallels, serial numbering, and other information are provided primarily for identification and documentation purposes.

Errors may occasionally occur.

If The QB Club discovers a material documentation error, it may correct The Registry or other applicable records.

A documentation correction does not necessarily create a right to a refund, replacement card, redemption, or other compensation unless otherwise required by applicable law.

11. Lost or Damaged Physical Cards

The QB Club will use reasonable care when storing physical cards held in its custody.

If an associated physical card is lost, stolen, materially damaged, destroyed, or otherwise becomes unavailable while under QB Club custody, The QB Club may take reasonable corrective action.

Depending on the circumstances, corrective action may include:

  • Replacing the card with the same card where reasonably available;
  • Substituting a reasonably comparable card;
  • Adding another collectible to the applicable Player NFT’s physical-card collection;
  • Providing another reasonable remedy; or
  • Taking action required by applicable law.

The QB Club does not guarantee that an identical replacement card will always be available.

Material custody incidents affecting a Player NFT’s physical-card collection may be documented in The Registry or other appropriate QB Club records.

12. Lost, Stolen, or Compromised Player NFTs

Blockchain transactions generally cannot be reversed.

If a Player NFT is transferred because of:

  • Wallet compromise;
  • Phishing;
  • Theft;
  • Loss of wallet credentials;
  • An incorrect blockchain transaction; or
  • Another unauthorized transfer,

The QB Club ordinarily cannot reverse the blockchain transaction or restore the NFT to the prior wallet.

Members should contact:

support@theqbclub.xyz

promptly if they believe a Player NFT has been stolen, compromised, or transferred without authorization.

The QB Club may temporarily suspend certain QB Club-administered rights associated with a disputed Player NFT while it investigates competing ownership or fraud claims.

A suspension does not itself alter blockchain possession of the NFT.

The QB Club cannot retrieve an NFT from a member-controlled wallet without authorization from the wallet controlling that asset.

13. Accidental Burns and Destroyed NFTs

Burning a Player NFT may permanently destroy the blockchain token.

The QB Club does not guarantee replacement of an accidentally burned NFT.

If a holder believes a Player NFT was unintentionally burned, the holder should contact:

support@theqbclub.xyz

and provide available information such as:

  • Player NFT serial number;
  • Mint address;
  • Burn transaction signature; and
  • Evidence of prior ownership.

Where the circumstances can be reasonably verified, The QB Club may determine, in its discretion, whether the Player NFT’s QB Club-administered rights can reasonably be restored.

If restoration requires issuance of another NFT, the replacement would ordinarily have a new blockchain mint address, even if other identifying information is substantially similar.

Any replacement or restoration may be documented in The Registry.

The QB Club does not guarantee replacement of an accidentally burned NFT, restoration of lost benefits, compensation for changes in value, or restoration within any particular timeframe.

14. Temporary Suspension

The QB Club may temporarily suspend some or all QB Club-administered benefits associated with a Player NFT while investigating a material issue.

Circumstances that may result in temporary suspension include:

  • A disputed payment;
  • Suspected fraud;
  • An unauthorized transaction;
  • Conflicting ownership claims;
  • Account compromise;
  • A suspected stolen NFT;
  • Marketplace manipulation;
  • A technical or Registry error; or
  • Another material security or operational concern.

During a suspension, the Player NFT may temporarily be ineligible for:

  • Competition participation;
  • Prize distributions;
  • Vault Boost benefits;
  • Physical-card redemption;
  • Certain Marketplace functions;
  • Certain Registry designations; or
  • Other QB Club-administered benefits.

A temporary suspension does not permanently separate the Player NFT from its associated physical-card collection.

A temporary suspension also does not remove, freeze, burn, transfer, or otherwise modify the blockchain token itself.

When the underlying issue is resolved, suspended benefits may be restored.

15. Permanent Administrative Deactivation

In extraordinary circumstances, The QB Club may permanently Administratively Deactivate a Player NFT for QB Club-administered rights and benefits.

Administrative Deactivation may be considered when:

  • The purchase payment is permanently reversed after NFT delivery;
  • A transaction is determined to have been fraudulent;
  • The purchase price remains permanently unpaid;
  • The purchaser retains the Player NFT after the associated payment has been permanently reversed;
  • The NFT cannot reasonably be recovered after a transaction that should have been unwound; or
  • Another serious circumstance makes continued recognition of the NFT inconsistent with the governing transaction and applicable QB Club policies.

Administrative Deactivation will not ordinarily occur merely because a refund request, payment dispute, fraud investigation, or ownership dispute has been opened.

The QB Club will generally provide a reasonable opportunity for the issue to be resolved or the Player NFT to be returned before permanent Administrative Deactivation occurs, except where fraud, security concerns, applicable law, or another material circumstance requires different action.

If a Player NFT is Administratively Deactivated:

  • The blockchain token may remain in the holder’s wallet;
  • The QB Club may stop recognizing the token for competition eligibility;
  • Prize and reward eligibility may permanently terminate;
  • Vault Boost participation may terminate;
  • Future Vault Boost cards may no longer be added to that NFT;
  • Physical-card redemption rights may terminate;
  • Certain Marketplace features may become unavailable;
  • The Registry may identify the NFT as inactive, administratively deactivated, or otherwise no longer recognized as an active Player NFT; and
  • Other QB Club-administered rights and benefits may permanently terminate.

Administrative Deactivation affects The QB Club’s recognition of platform-administered rights and benefits.

It does not give The QB Club the ability to remove, seize, burn, freeze, or otherwise alter a blockchain token held in a member-controlled wallet.

16. Physical Cards Following Administrative Deactivation

When a Player NFT is permanently Administratively Deactivated, the physical-card collection previously associated with that NFT may be returned to QB Club inventory.

The physical-card collection may thereafter be:

  • Retained by The QB Club;
  • Returned to general inventory;
  • Associated with a replacement Player NFT;
  • Included in another QB Club program; or
  • Otherwise handled in accordance with applicable QB Club policies.

This process is not a Redemption.

The holder of an Administratively Deactivated NFT does not receive the physical-card collection merely because the association between the NFT and QB Club-administered rights has ended.

The Registry may preserve historical information showing that the physical-card collection was previously associated with the Administratively Deactivated NFT.

17. Transfers of Active Player NFTs

An active and recognized Player NFT may generally be transferred between compatible Solana wallets.

When a recognized Player NFT is lawfully transferred, QB Club-administered rights associated with that NFT ordinarily follow the NFT rather than remaining with the prior owner.

Those rights remain subject to:

  • Ownership verification;
  • Applicable competition snapshot rules;
  • Account and verified-wallet requirements;
  • Fraud or dispute restrictions;
  • Redemption status;
  • Suspension status;
  • Administrative Deactivation status; and
  • Other applicable policies.

The prior owner does not retain rights to the associated physical-card collection after transferring the Player NFT.

A transfer occurring after a competition ownership snapshot does not necessarily transfer eligibility for that already-snapshotted competition.

18. Competition and Reward Eligibility

Physical-card custody and competition eligibility are related but separate features.

Holding an active and recognized Player NFT may make the NFT eligible for QB Club competitions under the applicable Contest Rules & Eligibility Policy and Contest-specific rules.

Eligibility may depend on factors such as:

  • Ownership at a published snapshot time;
  • Player status;
  • Player Club;
  • Position;
  • Competition format;
  • Suspension status;
  • Redemption status;
  • Administrative Deactivation status; or
  • Other announced eligibility criteria.

Redemption or permanent Administrative Deactivation may end future competition and reward eligibility.

Temporary suspension may temporarily pause eligibility while preserving the possibility that the NFT will later return to active status.

19. Shipping and Delivery of Redeemed Cards

When physical-card redemption becomes available, shipping procedures and costs will be disclosed before redemption is completed.

The QB Club currently operates for U.S. participants, and redemption shipment may be limited accordingly.

The redeemer may be responsible for:

  • Shipping charges;
  • Insurance;
  • Taxes;
  • Handling charges; and
  • Other disclosed delivery expenses.

Tracking information may be provided where available.

The applicable redemption terms will explain responsibility for lost, damaged, delayed, or undeliverable shipments.

The QB Club will not rely on a blanket rule that responsibility automatically transfers at carrier acceptance unless that rule is specifically included in the applicable redemption terms and is consistent with applicable law.

20. Verification and Fraud Prevention

The QB Club may request information reasonably necessary to verify:

  • Account ownership;
  • Wallet ownership;
  • NFT ownership;
  • Age;
  • U.S. residency;
  • Shipping information;
  • Transaction history;
  • Redemption eligibility; or
  • Other information reasonably related to custody, redemption, fraud prevention, or security.

Additional verification may be required where The QB Club reasonably suspects:

  • Fraud;
  • Conflicting ownership claims;
  • Account compromise;
  • Unauthorized transactions;
  • Payment problems; or
  • Another material security issue.

The QB Club will never ask for a wallet Secret Recovery Phrase or private key.

21. Relationship to Marketplace Refunds

A Marketplace refund involving an NFT that has already been delivered will ordinarily require the associated Player NFT to be returned before the refund is completed.

Returning a Player NFT as part of an approved refund is not a Redemption.

The physical-card collection ordinarily remains in QB Club custody following a Marketplace refund.

If:

  • Payment is permanently reversed;
  • Fraud is established;
  • The purchase remains permanently unpaid; and
  • The Player NFT cannot reasonably be recovered,

the NFT may become subject to Administrative Deactivation under Section 15.

The applicable transaction is also governed by the Marketplace Refund & Payment Dispute Policy.

22. Program Changes or Discontinuation

The QB Club may modify, suspend, or discontinue physical-card custody or redemption programs because of:

  • Legal or regulatory requirements;
  • Security concerns;
  • Operational limitations;
  • Custody-provider changes;
  • Program restructuring;
  • Project discontinuation; or
  • Other material circumstances.

If The QB Club permanently discontinues a program involving physical-card collections, it will establish and announce a reasonable process for addressing eligible Player NFTs and associated physical cards.

The circumstances, operational capabilities, applicable law, and published wind-down procedures in effect at that time will govern the process.

23. No Guarantee of Card, NFT, or Token Value

The QB Club does not guarantee the current or future market value of:

  • A physical football card;
  • A Player NFT;
  • A Vault Boost collection;
  • $QBC;
  • SOL; or
  • Any other collectible or digital asset.

Card values, grading opinions, NFT prices, and digital-asset prices may change substantially.

Physical-card custody, Vault Boost additions, competitions, redemption rights, or other QB Club features do not constitute a promise that a collectible or digital asset will increase in value.

24. Relationship to Other Policies

This Policy should be read together with applicable QB Club policies, including:

  • Terms of Service
  • Tokenized Player Card Disclosure
  • Marketplace Policy
  • Marketplace Refund & Payment Dispute Policy
  • Contest Rules & Eligibility Policy
  • Privacy Policy

Where a specific redemption event includes additional published terms, those event-specific terms supplement this Policy for that redemption.

25. Policy Updates

The QB Club may update this Policy as custody, redemption, Marketplace, and Player NFT features evolve.

The effective date at the top of this page identifies the current published version.

Material changes affecting an already-submitted and accepted redemption request will not ordinarily be applied retroactively unless required by applicable law or reasonably necessary because of fraud, security concerns, technical failure, or another material issue.

26. Governing Terms and Contact

This Policy is subject to The QB Club Terms of Service, including its governing-law and dispute-resolution provisions.

Questions regarding physical-card custody, redemption, suspension, or Administrative Deactivation may be sent to:

support@theqbclub.xyz